Our dog apparel is designed to fit many breeds, with special consideration for the unique sizing needs of compact breeds like French bulldogs, pugs, Boston terriers, and corgis. We recommend measuring and referring to our size guide to be sure. If in between sizes, we recommend sizing up.
Rest assured that we're more than happy to exchange an item if you accidentally order the wrong size.
As always, if you have any questions, we're here to help!
Need a different size? No problem. Just shoot us an e-mail or initiate a chat (lower right corner of the site), and we'll send you a new one the same day, and include a complimentary return label for your exchange (doesn't apply to final sale items).
Occasionally pups are slightly in between sizes, and we can make modifications until we get you the perfect fit.
In the event you'd like to return or exchange an item, we want to make it as hassle-free as possible. Just submit a request within 30 days and we will return or exchange it for you, no questions asked.
To initiate an exchange or return, send us an e-mail.
Once we've received your return, we'll promptly issue your refund. You'll receive notification within 48 hours of us receiving your return. Please allow 3-5 days for funds to post to your original payment method.
We don't accept returns if:
Our goal is to make your exchange as easy as possible. Just let us know how we can help and we'll take care of you immediately. Need a different size? No problem. We'll send you a new one the same day, and include a complimentary return label for your exchange (customer is responsible for shipping of final sale items).
In the unlikely event (sorry about that!) you have received a damaged, misprinted, or defective item, please e-mail us or chat with us (lower right corner of the site) within 5 days of receiving the product so we can get you another one. Please include your order number, contact information, details of the issue (including photos if possible). After approving your return, we will e-mail you a return label at our expense so you can return the item to us.
If the mail courier is unable to deliver your package as a result of an incorrect address, it will be returned to us and you will be notified once we receive it. Within 5 days you will need to confirm your correct address, as well as pay the charges for reshipping your package. Our checkout allows auto-fill for convenience, so please be sure to double check your address.
We stand behind our products and want you and your pup(s) to be 100% satisfied with your purchase. If for any reason you aren't, we proudly offer a 30-day money back guarantee.
We’re committed to getting your order to you as soon as possible.
Dog products are shipped within 24 hours (generally same day before 2:00 PM CST Monday-Saturday). Engraved ID tags require extra time for processing.
Absolutely! We offer free shipping on all U.S. orders over $35 and free shipping on International orders over $75. We also offer expedited options which are calculated based on weight and destination.
Estimated shipping delivery times and fees:
USA
CANADA
INTERNATIONAL
Once your order has shipped, you'll receive a confirmation e-mail which contains your tracking information. You'll also receive updates when your order is out for delivery, and delivered. Generally, tracking information is available and updated the same day your order ships, but occasionally it can take a day or two depending on when it's scanned. Rest assured that your order is still on it's way.
If your tracking information hasn't been updated recently, don't worry. Occasionally postal carriers don't regularly scan packages and update their progress, but your package is still on the way.
For international orders, your package may move between multiple carriers, and as a result, tracking information may not update until it's been delivered or if there's an exception (such as duties owed). If you need help, we're always happy to contact the carrier on your behalf.
Import duties, taxes, and charges are not included in the item price or shipping cost, but are relatively rare. Any such additional fees or taxes are the sole responsibility of the customer and may be charged at the time of delivery.
Our dog apparel ships from Austin, Texas and our ID tags come from Los Angeles. We strive to get your items to you as soon as possible, and as a result you may receive more than one package for your order.
We recommend following the care instructions on the label of each item. This varies depending on the type of product.
For dog apparel specifically, our recommended method is to gently hand wash your items in warm water with a hypoallergenic pet friendly soap/detergent, and air dry. If you prefer to use a washing machine, please be sure to use cold water on the delicates cycle. If you decide to wash your items using this method, please air dry - please do not place them in the dryer.
We recommend hanging your items or keeping them out of reach to guarantee your dog can't potentially chew on the buckles.
We use ultra soft, high quality neoprene and breathable mesh to keep your pup cool and comfortable all year round.
We absolutely love connecting with our furiends and customers on social media!
For a chance to be featured, please follow these steps:
We're always looking for opportunities to collaborate with influencers and brands. Please reach out and let us know what you have in mind. Generally we're looking for high engagement and preferably accounts with over 10,000 followers. We receive a lot of requests to collaborate, sponsor giveaways, etc., and do our best to respond as quickly as possible. Thank you for your interest!
Follow us on our social media accounts and be among the first to know about new products, promotions, and giveaways! It's also a great way to get in touch with us. We do our best to check and respond to all of our messages!
Instagram: @ouiouifrenchie
Twitter: @ouiouifrenchie
Pinterest: @ouioui_frenchie
Facebook: @ouiouifrenchiestore
We've partnered with Faire to allow you to order your products online and make the process as easy as possible! Here are some benefits of Faire:
To apply for a wholesale account and receive your $100 credit, click here.
Have a question before applying? Please send us an e-mail.
You can find our products in retail locations throughout the US. To see our continually growing list, check out our wholesale page.
Afterpay gives customers the option of making purchases now and paying for them in 4 equal payments made every 2 weeks without any interest.
Afterpay can be used to shop on ouiouifrenchie.com and many other sites that accept it. Check out their directory here.
Fill your cart with between $35 and $1,000 worth of goodies and check out as usual. During checkout, choose Afterpay as your payment method. You will then be directed to the Afterpay site to register and provide your payment details (Mastercard or Visa). If you've used Afterpay in the past, just log in to your account. Complete your order and you're done!
If you're unable to make an installment payment, you will be charged an $8 late fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. You can read more about the Afterpay purchase agreement here.
Afterpay orders will be delivered just as quickly as any other orders. As always, U.S. shipping is free.
Afterpay is only available to customers with a US billing address. Customers with an international billing address will unfortunately not be able to create an Afterpay account at this time.
Afterpay customers are required to make their first payment at the time of purchase. The 3 remaining payments are deducted automatically every 2 weeks in equal installments from your chosen payment method. If you'd like to make additional payments before they're due, you can do so by logging into Afterpay.
You can log in to your account anytime to view your payment schedule or make a payment.
Afterpay returns follow our standard return process here. Refunds from Afterpay will be refunded from Oui Oui Frenchie to Afterpay. As soon as the refund is processed it will be credited to your Afterpay online account.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014.
